Frequently Asked Questions
Frequently Asked Questions
Find quick answers to your questions about shopping with Wild Berries Intimates
📏 Sizing & Fit Questions
How do I find my correct bra size? +
Finding your perfect bra size is easy with our step-by-step guide:
- Measure your band size around your ribcage
- Measure your bust at the fullest point
- Calculate your cup size using the difference
Still unsure? Contact our fit experts for personalized help!
What if I'm between sizes? +
For intimate apparel, we recommend:
- Bras: Go with the larger band size and smaller cup if between sizes
- Panties: Size up for comfort, especially with lace items
- Silk items: Consider sizing up as they may shrink slightly
Do your sizes run true to size? +
Can I exchange for a different size? +
Yes! We offer easy size exchanges within 30 days for unworn items with tags attached.
🎯 Our Perfect Fit Guarantee ensures you get the right size.
Contact us immediately if you receive the wrong size - we'll make it right!
🛒 Ordering & Payment Questions
What payment methods do you accept? +
Can I modify or cancel my order? +
⏰ 2 Hour Window: You can modify or cancel your order within 2 hours of placing it.
After that, we begin processing and cannot make changes. Contact us immediately if you need to make changes.
Do you offer gift wrapping? +
Yes! We offer beautiful gift wrapping for:
- 🎁 Honeymoon Gift Boxes
- 💝 Valentine's Day Collections
Select gift wrapping at checkout for a special presentation.
🚚 Shipping & Returns Questions
How long does shipping take? +
2-3 business days
3-5 business days
5-7 business days
📦 We'll send you tracking information once your order ships!
What's your return policy? +
30-Day Returns for unworn items with original tags
🛡️ Hygiene Policy: Intimate apparel must be unworn and in original packaging
✅ Returns are free for size exchanges - we want you to find your perfect fit!
Do you ship internationally? +
Currently, we ship within India only. 🇮🇳
We're working on international shipping - stay tuned! 🌍
🌸 Product Care Questions
How do I care for silk items? +
✨ Proper care will keep your silk beautiful for years!
Can I machine wash lace items? +
Yes, but with special care:
💡 Pro Tip: Hand washing is always the safest option for delicate lace.
💬 General Questions
Are your products authentic? +
✅ 100% Authentic Products
We source directly from trusted manufacturers and work closely with Snazzyway.com to ensure quality and authenticity.
🛡️ Every item comes with quality assurance and our satisfaction guarantee.
Do you have a physical store? +
We're primarily online to offer you the best prices and widest selection. 💻
However, we're always available for:
- 📹 Virtual consultations
- 👗 Personalized styling advice
- 📏 Size guidance
How can I contact customer service? +
Quick responses for urgent questions
Detailed inquiries and support
Speak directly with our team
👩💼 Our fit experts are specially trained to help with sizing questions!
Still Need Help?
Can't find what you're looking for? Our customer service team is ready to help!