Shipping & Returns Policy
🚚 Shipping Policy
Delivery Timeline
- Standard Delivery: 5–7 business days across India
- Express Delivery: 2–3 business days (major cities)
- Pre-Honeymoon Rush Orders: 3–4 business days (available for wedding dates)
- Festive Season: 7–10 business days during Diwali & wedding season
Shipping Charges
- Free shipping on orders above ₹1,299
- Standard shipping: ₹149 (includes discreet packaging)
- Express shipping: ₹249 (priority + discreet)
Discreet Packaging
- Plain, unmarked packaging — no brand names or product descriptions visible
- Secure sealing — tamper-proof for your privacy
- Neutral sender name — delivered without revealing the nature of contents
- Size-appropriate boxes — no oversized packaging
🔄 Returns & Exchange Policy
Return Window We accept returns within 14 days of delivery.
What Can Be Returned
- Unused items with original tags and hygiene seals intact
- Items in original packaging with all accessories
- Non-personalized lingerie and sleepwear
- Defective or damaged items (within 14 days of delivery)
What Cannot Be Returned
- Personalized items (custom embroidery, names, special messages)
- Intimate wear that has been worn or washed (hygiene policy)
- Items without hygiene seals or original tags
- Clearance/Sale items (unless defective)
Return Cost
- Return shipping is free — return label included in package
Refund Processing
- Refunds processed within 7 business days after inspection
- Refund issued to original payment method
Size Exchanges
- Free size exchange within 14 days (subject to availability)
- Perfect fit guarantee — we'll help you find your ideal size
- Bridal fitting service — special assistance for honeymoon purchases
📞 How to Return/Exchange
- Contact us within 14 days: care@wildberriesintimates.com
- Include: Order number, reason, and photos (if defective)
- Discreet return pickup arranged at your convenience
- Refund processed within 7 business days after inspection
💎 Quality Guarantee
Every Wild Berries Intimates piece is crafted for your most intimate moments. If any item doesn't meet our quality standards, we'll replace it immediately.
Questions or concerns? Email: care@wildberriesintimates.com Website: www.wildberriesintimates.com